Table of Contents

1. Introducing Hardware
2. Introducing Operating Systems
3. PC Repair Fundamentals
4. Form Factors and Power Supplies
5. Processors anc Chipsets
6. Motherboards
7. Upgrading Memory
8. Hard Drives
9. Installing and Supporting I/O Devices
10. Multimedia Devices and Mass Storage
11. Installing Windows 2000/XP
12. Maintaining Windows 2000/XP
13. Supporting Windows 2000/XP Users and Their Data
14. Troubleshooting Windows 2000/XP Startup
15. Windows 9x/ME Commands and Startup Disk
16. Supporting Windows 9x/ME
17. PCs on a Network
18. PCs on the Internet
19. Securing your PC and LAN
20. Notebooks, Table PCs, and PDAs
21. Supporting Printers and Scanners
22. The Professional PC Technician
Appendices
A.How an OS Uses System Resources
B.Electricity and Multimeters
C.Supporting SCSI and Legacy Devices
D.Disassembling a Notebook
E.Introducing Linux
F.Introducing the Mac OS
G.Supporting Windows NT Workstation
H.CompTIA List of Acronyms.

About the Author

Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia.

Reviews

1. Introducing Hardware 2. Introducing Operating Systems 3. PC Repair Fundamentals 4. Form Factors and Power Supplies 5. Processors anc Chipsets 6. Motherboards 7. Upgrading Memory 8. Hard Drives 9. Installing and Supporting I/O Devices 10. Multimedia Devices and Mass Storage 11. Installing Windows 2000/XP 12. Maintaining Windows 2000/XP 13. Supporting Windows 2000/XP Users and Their Data 14. Troubleshooting Windows 2000/XP Startup 15. Windows 9x/ME Commands and Startup Disk 16. Supporting Windows 9x/ME 17. PCs on a Network 18. PCs on the Internet 19. Securing your PC and LAN 20. Notebooks, Table PCs, and PDAs 21. Supporting Printers and Scanners 22. The Professional PC Technician Appendices A.How an OS Uses System Resources B.Electricity and Multimeters C.Supporting SCSI and Legacy Devices D.Disassembling a Notebook E.Introducing Linux F.Introducing the Mac OS G.Supporting Windows NT Workstation H.CompTIA List of Acronyms.