Contents
Introduction to the Third Editionxi
1.Activity Definition (PMBOK® Guide 6.2)1
2.Activity Duration Estimating (PMBOK® Guide 6.5)4
3.Activity Resource Estimating (PMBOK® Guide 6.4)7
4.Activity Sequencing (PMBOK® Guide 6.3)10
5.Brainstorming13
6.Canceling Projects15
7.Cause-and-Effect Analysis17
8.Closing Projects (PMBOK® Guide 4.6)19
9.Coaching and Mentoring23
10.Communicating Informally25
11.Communications Control (PMBOK® Guide 10.3)27
12.Communications Management (PMBOK® Guide 10.2)29
13.Communications Planning (PMBOK® Guide 10.1)31
14.Conflict Resolution34
15.Consensus-Building for Your Ideas37
16.Constraint Management and Plan Optimization39
17.Cost Budgeting (PMBOK® Guide 7.3)42
18.Cost Control (PMBOK® Guide 7.4)44
19.Cost Estimating (PMBOK® Guide 7.2)46
20.Cost Planning (PMBOK® Guide 7.1)48
21.Creative Problem-Solving51
22.Customer Interviews54
23.Decision-Making56
24.Delegating Responsibility58
25.Delphi Technique60
26.Earned-Value Management (EVM)62
27.Forecasting Project Completion65
28.Global Teams68
29.Human Resource Planning (PMBOK® Guide 9.1)73
30.Influence Without Authority76
31.Inheriting a Project79
32.Integrated Change Control (PMBOK® Guide 4.5)81
33.Issue Management84
34.Leadership86
35.Market Research89
36.Matrix Teams (Cross-Functional Teams)91
37.Meetings94
38.Motivation98
39.Multiple Dependent Projects100
40.Multiple Independent Projects104
41.Negotiating Contracts107
42.Negotiating Project Changes109
43.Organizational Change111
44.Organizing for Project Management114
45.Performance Problem Resolution116
46.Presentations118
47.Problem Escalation120
48.Process Improvement122
49.Procurement Close-Out (PMBOK® Guide 12.4)124
50.Procurement Contracting (PMBOK® Guide 12.2)126
51.Procurement Control (PMBOK® Guide 12.3)130
52.Procurement Planning (PMBOK® Guide 12.1)132
53.Project Baseline Setting135
54.Project Charter (PMBOK® Guide 4.1)137
55.Project Infrastructure139
56.Project Initiation143
57.Project Life Cycle146
58.Project Metrics150
59.Project Objective and Priorities156
60.Project Office160
61.Project Plan Development (PMBOK® Guide 4.2)162
62.Project Plan Execution (PMBOK® Guide 4.3)165
63.Project Reviews168
64.Project Variance Analysis (PMBOK® Guide 4.4)171
65.Project Vision174
66.Qualitative Risk Analysis (PMBOK® Guide 11.3)176
67.Quality Assurance (PMBOK® Guide 8.2)179
68.Quality Control (PMBOK® Guide 8.3)181
69.Quality Planning (PMBOK® Guide 8.1)183
70.Quantitative Risk Analysis (PMBOK® Guide 11.4)185
71.Required Skills Analysis188
72.Requirements Collection (PMBOK® Guide 5.2)190
73.Resource Leveling193
74.Responsibility Analysis196
75.Return on Investment Analysis198
76.Rewards and Recognition201
77.Risk Identification (PMBOK® Guide 11.2)203
78.Risk-Management Planning (PMBOK® Guide 11.1)206
79.Risk Monitoring and Control (PMBOK® Guide 11.6)208
80.Risk Response Planning (PMBOK® Guide 11.5)210
81.Schedule Control (PMBOK® Guide 6.7)214
82.Schedule Development (PMBOK® Guide 6.6)217
83.Schedule Planning (PMBOK® Guide 6.1)221
84.Scope Change Control (PMBOK® Guide 5.6)224
85.Scope Definition (PMBOK® Guide 5.3)227
86.Scope Planning (PMBOK® Guide 5.1)230
87.Scope Verification (PMBOK® Guide 5.5)232
88.Software and Technical Tools for Project Management234
89.Sponsorship237
90.Stakeholder Engagement Control (PMBOK® Guide 13.4)240
91.Stakeholder Engagement Management (PMBOK® Guide 13.3)242
92.Stakeholder Identification (PMBOK® Guide 13.1)244
93.Stakeholder Management Planning (PMBOK® Guide 13.2)246
94.Start-Up Workshop248
95.Status Collection251
96.Team Acquisition (PMBOK® Guide 9.2)254
97.Team Development (PMBOK® Guide 9.3)256
98.Team Management (PMBOK® Guide 9.4)258
99.Transitioning to Project Leadership260
100.Work Breakdown Structure (PMBOK® Guide 5.4)262
Index265
About the Author273
Tom Kendrick, PMP has over 35 years of project and program experience, including senior positions with Hewlett-Packard and Visa. A respected author, he received PMI's David I. Cleland Project Management Literature Award for the previous edition of this book.
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