Table of Contents

Introduction 1 Part One: Uncovering a Hidden Dynamic in the Challenge of Change Chapter One. Re-conceiving the Challenge of Change Chapter Two. Uncovering the Immunity to Change Chapter Three. "We Never Had a Language For It": Engaging the Emotional Life of the Organization Part Two: Overcoming the Immunity to Change in Organizations, Individuals, and Teams Chapter Four. Overcoming the Group-Wide Immunity to Change Chapter Five. Overcoming an Individual's Immunity to Change: David Doesn't Delegate Chapter Six. Overcoming an Individual's Immunity to Change: Cathy Can't Contain Herself Chapter Seven. Overcoming Individual Immunities to Help a Team Succeed: The Case of Nascent Pharmaceuticals Part Three: Over to You: Diagnosing and Overturning Immunities in Yourself and Your Organization Chapter Eight: Unlocking Potential: The Necessary Ingredients Chapter Nine: Diagnosing Your Own Immunity to Change Chapter Ten: Overcoming Your Immunity to Change Chapter Eleven: Surfacing Your Collective Immunity to Change Conclusion: Growing Your Own: How to Lead So People Develop

About the Author

Robert Kegan and Lisa Lahey, coauthors of How the Way We Talk Can Change the Way We Work, have been research and practice collaborators for twenty-five years. Lahey is the William and Miriam Meehan Professor in Adult Learning and Professional Development at Harvard University's Graduate School of Education. Kegan is the Associate Director of Harvard's Change Leadership Group and a founding principal of Minds at Work, a leadership-learning professional services firm.