Table of Contents

Preface
Acknowledgments
Introduction: Fun--One More Time
Dave’s Hierarchy of Fun

Hiring & Retention: Fun-atics Need Apply
Corporate Culture: Fun-R-Us
Leadership: Fun From the Top Down
Customer Service: Priority Fun
Sales & Marketing: Fun Sells
Events: Gone Funnin’! Be Back Soon
The Twelve-Step Method to Fun: A Quick Review for the Fun-Impaired Workplace

Suggested Readings
Index
Companies Featured
About the Author

About the Author

Dave Hemsath is co-owner and founder of Business Outreach Books in Cleveland, Ohio. He is famous for implementing several of the fun ideas contained in this book in his own office as well as in the offices of his customers and suppliers. Some of his favorite fun ideas involve food (belly-buster taco pizza), drink (beer), and music (rock and roll) to loosen up a stressful workplace. He feels strongly that if you are not truly enjoying your work, you should find something else to do.

Reviews

"The Return of Fun at Work: You'll laugh, you'll cry, you'll scream with delight. Don't tell your friends the ending." - Carl Ingram, WayFinders Group "If customer service, or better yet, "customer caring" is your business, then read on and discover the many ways you can create experiences that make people smile, laugh and want to come back and do business with you." - JoAnna Brandi, author of Winning at Customer Retention"