Promotional Information

Explores the causes, effects, experience, and management of emotions in organizational life, with practical advice for executives and those who want to influence how management is done.

Table of Contents

Foreword by Blake Ashforth Introduction Emotions in the Workplace: Developments in the Study of the Managed Heart by Neal M. Ashkanasy, Charmine E. J. Härtel, and Wilfred J. Zerbe Organizational Behavior as Emotion Management by Willem Mastenbroek Affective Events-Emotions Matrix: A Classification of Work Events and Associated Emotions by John Basch and Cynthia D. Fisher Doing Justice to Workplace Emotion by Russell Cropanzano, Howard M. Weiss, Kathleen J. Suckow, and Alicia A. Grandey Commentary: The Nature of Emotions in Organizations by Wilfred J. Zerbe, Charmine E. J. Härtel, and Neal M. Ashkanasy Emotions as Structuring Forces in Organizations Powerful Emotions: The Vicious Cycle of Social Status Positions and Emotions by Larissa Z. Tiedens Gendering Emotions, Gendering Teams: The Construction of Emotions in Self-managing Teamwork by Marjukka Ollilainen Commentary: Emotions as an Organizing Principle by Charmine E. J. Härtel and Wilfred J. Zerbe The Role of Emotions in Helping to Understand Organizational Dynamics Owning Up or Opting Out: The Role of Emotions and Identities in Issue Ownership by Michael G. Pratt and Jane E. Dutton Affective, Behavioral, and Cognitive Acceptance of Feedback: Individual Difference Moderators by Lonna J. Anderson and Robert G. Jones Affective Reactions to Physical Appearance by Anat Rafaeli and Avi Kluger Commentary: Emotions as Mediators and Moderators by Wilfred J. Zerbe and Charmine E.J. Härtel Outcomes of Emotions in the Workplace The Organizational Culture of a Street Kid Agency: Understanding Employee Reactions to Pressures to Feel by Jeffrey Karabanow Catching Fire Without Burning Out: Is There an Ideal Way to Perform Emotion Labor? by Susan M. Kruml and Deanna Geddes Emotional Dissonance and Employee Well-being by Wilfred J. Zerbe Commentary: Reconciling Research Findings by Charmine E. J. Härtel and Wilfred J. Zerbe Emerging Research Agendas Transformational Leadership as Management of Emotion: A Conceptual Review by Neal M. Ashkanasy and Barry Tse The Importance of Job Characteristics to Emotional Displays by Ronald H. Humphrey Shame and Work by Christian F. Poulson II Commentary: Emerging Research Agendas by Neal M. Ashkanasy, Charmine E.J. Härtel, and Wilfred J. Zerbe References Index

About the Author

NEAL M. ASHKANASY is Professor of Management, Graduate School of Management, The University of Queensland, Australia. He has published widely in academic journals and is well known as the administrator of e-mail discussion groups in his various specialties, including leadership and organizational behavior. He is a corecipient, with Charmine Härtel, of an Australian Research Council grant for research into the role of emotions in the workplace. CHARMINE E. J. HÄRTEL is Senior Lecturer in HRM and Organizational Behavior and Development, The University of Queensland. With more than 20 years' industry experience, her research and consultancies in the U.S. and Australia extend into the areas of emotions and cognition, intercultural relations, and the design, analysis, and implementation of human resource management activities. She is corecipient with Dr. Ashkanasy of an Australian Research Council grant and was a co-organizer of the first international conference on emotions in organizations. WILFRED J. ZERBE is Associate Dean for planning and development, University of Calgary, Canada, and a professor of human resource management and organizational dynamics. He is active in executive development, serves on the faculty of Banff School of Advanced Management, and is a prominent contributor to the Management Leadership Program at Calgary. His research focuses on emotions in organizations and employee motivation and satisfaction.

Reviews

"[A] groundbreaking overview of a significant emerging area of scholarly theory and research. As a connoisseur of the role of emotions in work, I found much to relish and learn from in this intellectual feast."-Daniel Goleman Author of Working with Emotional Intelligence

"A treasure trove of works elucidating emotions in the workplace....This is truly a brilliant volume which I highly recommend to those who study organizations and to those who work in them."-Arlie Hochschild author of The Managed Heart: The Commercialization of Human Feeling and The Time Bind: When Work Becomes Home and Home Becomes Work

"This book plays a noteworthy part in the new wave of scholarship that is emotionalising the workplace. The editors have brought together a range of social researchers at the cutting edge of their disciplines, who explore different facets, fusions, and functions of emotions in organizations....Importantly, they reveal a fascinating array of issues and textures on how emotions structure and define relationships, and how they are manipulated in organizations....This collection is an essential one for both new and experienced researchers of emotion."-Stephen Fineman Professor of Organizational Behavior School of Management University of Bath, UK

?Emotions in the Workplace is a highly professional very technical, collection of articles that deals with the association between emotions and the workplace.?-Administration in Social Work

?Emotions in the Workplace sheds considerable light on important unresolved issues, such as the causes of emotions and the consequences of emotional labor for the well-being of employees. This book should help readers identify some basic questions in this field of research and develop new ideas for studying to role of emotions in organizations.?-Administrative Science Quarterly

?I have been waiting to see workplace-emotion elevated to receive its own rightful status among all the other "classic" I-O topics, rather than being relegated to the "other" ranks. I think this book will be one more positive contribution to this end.?-Personnel Psychology

?This book provides a thought-provoking exploration of affective processes in organizational settings and an interesting overview of different lines of research in this relatively new field of investigation....this book is a great way to start exploring the role of emotions in the workplace. It is both captivating and useful for students and researchers interested in emotions and organizational behavior, as well as for human resources managers and those supervising staff who interact directly with clients.?-Contemporary Psychology APA Review of Books

"Emotions in the Workplace is a highly professional very technical, collection of articles that deals with the association between emotions and the workplace."-Administration in Social Work

"Emotions in the Workplace sheds considerable light on important unresolved issues, such as the causes of emotions and the consequences of emotional labor for the well-being of employees. This book should help readers identify some basic questions in this field of research and develop new ideas for studying to role of emotions in organizations."-Administrative Science Quarterly

"I have been waiting to see workplace-emotion elevated to receive its own rightful status among all the other "classic" I-O topics, rather than being relegated to the "other" ranks. I think this book will be one more positive contribution to this end."-Personnel Psychology

"This book provides a thought-provoking exploration of affective processes in organizational settings and an interesting overview of different lines of research in this relatively new field of investigation....this book is a great way to start exploring the role of emotions in the workplace. It is both captivating and useful for students and researchers interested in emotions and organizational behavior, as well as for human resources managers and those supervising staff who interact directly with clients."-Contemporary Psychology APA Review of Books