About the Author

Jim Clifton is Chairman and CEO of Gallup and bestselling author of Born to Build, The Coming Jobs War and the #1 Wall Street Journal bestseller It’s the Manager. His most recent innovation, the Gallup World Poll, is designed to give the world’s 7 billion citizens a voice in virtually all key global issues. Under Clifton’s leadership, Gallup has expanded from a predominantly U.S.-based company to a worldwide organization with 40 offices in 30 countries and regions. Clifton is currently a Distinguished Visiting Professor and Senior Fellow of the Frank Hawkins Kenan Institute of Private Enterprise at the University of North Carolina.

Jim Harter, Ph.D., is Chief Scientist, Workplace for Gallup. He has led more than 1,000 studies of workplace effectiveness, including the largest ongoing meta-analysis of human potential and business unit performance. The bestselling author of 12: The Elements of Great Managing, Wellbeing: The Five Essential Elements and the #1 Wall Street Journal bestseller It’s the Manager, Harter has also published articles in many prominent business and academic journals.

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