Chapter 1: Improve Vision—Gaining Insight from All Levels of the
Organization
Chapter 2: Ensure Accountability—Increasing Team and
Organization-wide Performance
Chapter 3: Build Unity and Cooperation—Creating a Culture of
Trust
Chapter 4: Create Better Decisions—Getting the Right Answers by
Asking the Right Questions
Chapter 5: Motivate to Action—Asking for Success
Gary Cohen, president and cofounder ofACI Telecentrics, Inc., expanded the companyfrom two people to 2,200 employees,took the company public, and reached $32million in revenues at the company's peak.ACI grew at an average compounded rateof over 50 percent for almost 13 years. Currently,he is partner and founder of CO2Partners, LLC, in Minneapolis, where heworks as an executive coach and consultant. Eric Vrooman is a freelance writer living inMinneapolis. He has taught creative writingat Tulane University and Gustavus AdolphusCollege.
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