About the Authors ix
Acknowledgments xv
Preface xix
Chapter 1 The Role and Importance of Internal and External Consulting 1
Chapter 2 Organizing the Consulting Practice to Deliver Value 37
Chapter 3 Managing the Consulting Practice to Deliver Value 81
Chapter 4 Controlling Costs and Enhancing Value 117
Chapter 5 Utilizing the Consulting Scorecard for the Practice 153
Chapter 6 A Logical Approach to Measure Impact and ROI for Projects 175
Chapter 7 Developing Powerful Objectives at Multiple Levels 217
Chapter 8 Aligning Projects to the Business 233
Chapter 9 Planning the Evaluation 253
Chapter 10 Methods of Data Collection 269
Chapter 11 Data Collection at All Four Levels 315
Chapter 12 Isolating the Effects of Consulting 341
Chapter 13 Converting Data to Money 371
Chapter 14 Tabulating Project Costs and Calculating ROI 409
Chapter 15 Reporting Results to Key Audiences 439
Chapter 16 Call to Action 479
Notes 485
Index 489
JACK J. PHILLIPS, PHD, is a world-renowned expert on accountability, measurement, and evaluation. Phillips provides consulting services for Fortune 500 companies and major global organizations.
DR. WILLIAM D. TROTTER, is an internationally recognized expert in the areas of strategic planning, process and organizational transformation, and creating high-impact internal consulting capabilities.
PATRICIA PULLIAM PHILLIPS, PHD, president and CEO of ROI Institute, is an internationally recognized consultant in measurement and evaluation. Her clients span over 60 countries and include global corporations as well as government, non-profit, and non-governmental organizations.
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