Table of Contents

This Book’s Approach to Mediation Skills and Techniques Establishing the Foundations for Mediation: Intake, Screening, Early Contact and Preparation Maintaining a Favourable Climate Diagnosing, Defining, Designing Managing the Mediation Process Assisting the Communication Process Facilitating the Negotiations Encouraging Settlement Variations in the Mediation Process Special Issues in Mediation Avoiding Mediator Traps Developing a Practice and Practising Mediation European Comparisons

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This is a clear, practical and essential guide covering the skills, techniques and strategies required in mediation by mediators, lawyers, clients and other participants. With examples, case studies, exercises and precedents throughout, this is an all-encompassing resource for both beginner and experienced mediators.

About the Author

Laurence Boulle is currently Director of the Mandela Institute and the Issy Wolfson Professor of Law at the University of the Witwatersrand in Johannesburg. He is an accredited mediator in Australia, has advised governments on mediation policy adn has extensive publications in the field. Miryana Nesic is a commercial litigation lawyer by background. She is a mediator and ADR consultant, who has worked on ADR cases and development issues across Europe, the US, Africa, the Middle East and Australasia since the early 1990s. Miryana is a CEDR and AMA accredited mediator, and is on CORE’s International Panel of Mediators.