Introduction: Stages of learning; Importance of training. Alcohol service & patron care: Intoxication; Minors; Drink driving; Standard drinks; Incident books. Modern bartender: Job overview; Job roles. Modern bar: Sections; Dynamics; Fixtures; Equipment; Glassware; Preparing for service. Product Knowledge: Spirits; Liqueurs; Spirit & liqueur compatibility; Bottled beer & ready-to-drink products; Wine & wine-based products; Draught beer; Non-alcoholic ingredients. Customer service: Customer needs; Relationship building; Order-taking; Suggestive selling. Preparing drinks: Efficient practices; Equipment holds; Preparing basic spirits; Opening & serving wine; Opening & serving ready-to-drink products; Pouring draught beer. Cocktails: Types of cocktail; Mixing methods; Garnishing; Recipe writing; Preparing cocktail lists. Product & equipment placement: Speedrack products; Back-bar products; Fridge products; Equipment; Glassware. Multiple drink mixing: Grouping drinks; Which cocktail first? Preparing multiple orders. Cocktail Glossary.

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