Table of Contents

Introduction 1. Allison Squires: Drivers of Demand for Language Services in Healthcare 2. Leah Karliner: Three Critical Steps to Enhance Delivery of Language Services in Healthcare 3. Elaine Hsieh: The Model of Bilingual Health Communication: A Theory Based Approach to Interpreter-Mediated Medical Encounters 4. Yvan Leanza. Camille Brisset, Rhea Rocque and Alexandra Boilard: Challenges and Recommendations for Work with a Community Interpreter in Mental Health 5. Barbara Schouten: Toward a Theoretical Framework of Informal Interpreting in Healthcare: Explaining the Effects of Role Conflict on Control, Power and Trust in Interpreter-mediated Encounters 6. Rebecca Schwei, Mary Rhodes and Elizabeth A. Jacobs: Understanding the Advantages and Disadvantages of the Diversity of Approaches to Overcoming Language Barriers in Medical Encounters 7. Dana Canfield and Lisa Diamond: Language Concordance between Limited English Proficient Patients and Their Clinicians 8. Gwerfyl Roberts: Breaking the Silence: Identifying the Needs of Bilingual Speakers in Healthcare 9. Francesca Gany, C. Javier Gonzalez, E. Zoe Schutzman and Debra J. Pelto: Engaging the Community to Develop Solutions for Languages of Lesser Diffusion 10. Fiona Irvine, Martin Partridge and Echo Yeung: Chinese Voices: Improving Access to Health Care 11. Ben Gray, Jo Hilder, Lindsay Macdonald, Rachel Tester, Anthony Dowell and Maria Stubbe: A New Zealand Perspective on Providing Healthcare for Patients with Limited English Proficiency 12. Lidia Horvat: Towards a New Approach for Culturally and Linguistically Responsive Healthcare: A Case Study of Developments in Victoria, Australia

About the Author

Elizabeth A. Jacobs is Professor of Medicine and Population Health Sciences and Associate Vice Chair for Health Services Research at the University of Madison-Wisconsin, USA. Lisa Diamond is Assistant Member/Assistant Attending at Memorial Sloan Kettering Cancer Center, Immigrant Health and Cancer Disparities Service, New York, USA.

Reviews

Finally - all the best advice on effective communication in the context of language barriers, all in one place! Health professionals and policymakers alike will find this a useful resource for providing high quality care to diverse populations. Each chapter, authored by leading experts, offers practical guidance for doing just that. Romana Hasnain-Wynia, Denver Health, Denver, USA This book is a 'must-read' for anyone interested in improving health care across linguistic barriers. In a rich array of chapters written by knowledgeable researchers and practitioners from multiple countries, Drs. Jacobs and Diamond have created a valuable resource that provides both theoretical and practical advice. A unique treasure! Cynthia E. Roat, International Consultant on Language Access in Health Care, USA