Table of Contents

Introduction

Part I: Current Issues and Social Media Research in Crisis Communication

Part II: Considerations in the Process and Outcome of Social Media in Crisis Communication

Part III: Areas of Practice—Applications of Social Media in Industry-Specific Crisis Communication: Open call for chapters in varying industries and applications, to potentially include chapters on:

Part IV: Future Directions in Social Media and Crisis

Conclusion

About the Author

Lucinda Austin is an assistant professor at the University of North Carolina at Chapel Hill, where she researches social media, health and crisis communication, and publics’ perspectives in CSR and relationship-building. Austin has published in journals including Communication Research, the Journal of Applied Communication Research, Health Communication, the Journal of Public Relations Research, and PR Review. She has been awarded AEJMC's Promising Professors and SuPRstar Awards, Arthur Page Center's Legacy Educator and Scholar Awards, and NCA's PRIDE Award.

Yan Jin is an associate professor at the University of Georgia. Her research focuses on crisis communication, social media, and the role of emotions in strategic conflict management. She has authored over 50 journal articles and 20 book chapters. She has presented over 100 research papers and received 14 top paper awards at national and international research conferences. Jin has been awarded AEJMC’s Krieghbaum Under-40 Award and is a member of the Arthur W. Page Society.