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Preface ix Acknowledgements xi Part One: Introduction 1 1 What the book is about and who it?s for 3 2 All different . . . and all alike 15 Part Two: Straight to the point in less than a minute: opening your meetings and conversations 23 3 The benefits of straightforward, straightaway 25 4 Begin at the end 39 5 And how are you feeling about announcing this objective? 57 Part Three: Talking lean DURING the meeting: the keys to productivity 73 6 Why meetings run rough: the grit in the engine 75 7 Don?t just listen with your ears! 85 8 Responding: first principles 99 9 The three paths: 1 ?HIM/HER? and 2 ?ME? 119 10 The three paths: 3 ?US? 135 11 Dealing with the non-verbal 149 12 ?What do you think?? 163 The Interactifs Discipline: Schematics 177 Interactifs Training Programmes 181 About the author 185 Index 189
Alan Palmer was educated at Oxford and INSEAD and has spent most of his career working for advertising agencies and management consultancies in London and Paris. He is a senior figure at Interactifs, who provide coaching and training to a variety of major clients from financial services to the car industry, from business schools to manufacturing companies. The company is based in France but operates in some 20 countries in Europe, the Middle East, Asia and North America. Alan runs the UK operation of the business, which incorporates English-speaking divisions of Interactifs France's clients as well as customers unique to the UK.
There is plenty of practical advice here and, asyou d expect in a book on this subject, the tone is conciseand precise Widespread adoption of these practices would, intheory, mean an end to those long, unproductive meetings. Reasonenough to recommend it. (Economia, December 2013) Talk Lean deserves to be the definitive text of itskind for years to come. (Elite Business, December2013) This straightforward book helps you meet a middleground in communicating frankly, courteously andeffectively. (Talk Business, January 2014) For sales people in particular, meetings are animportant part of working life. To get the most out of them,welcome to Talk Lean (Sales Initiative,March 2014) Talk Lean should be mandatory for any negotiator,manager, employee... Everyone (Valeurs et Management,April 2014)