Hi, Thanks for your enquiry. In order to give our customers a wider range of titles to choose from, we order from suppliers across the world - this means that the DVD you receive could be either region 1 or 2. If you find that the DVD region is not compatible to your DVD player, you're welcome to return it for a full refund or exchange within 30 days. For more information on our returns policy, please visit: http://www.fishpond.com.au/helpdesk.php?question_id=126 Can we suggest that you have a look at the following: A region free DVD player is needed to play DVD's / Blu-Ray from other regions. However, if the player is not region-free, it can often be unlocked with an unlock code entered via the remote control. This code simply allows the user to change the factory-set configuration flag to another region, or to the special region "0". Once unlocked this way, the DVD player allows the owner to watch DVDs from any region. Please contact the manufacturer of your DVD player directly, as they would be the best people to advise you if your model of DVD player can indeed be unlocked. Kind Regards, Catherine

Hi, In order to give our customers a wider range of titles to choose from, we order from suppliers across the world - this means that the DVD you receive could be either region 1 or 2. If you find that the DVD region is not compatible to your DVD player, you're welcome to return it for a full refund or exchange within 30 days. For more information on our returns policy, please visit: http://www.fishpond.com.au/helpdesk.php?question_id=126 Can we suggest that you have a look at the following: A region free DVD player is needed to play DVD's / Blu-Ray from other regions. However, if the player is not region-free, it can often be unlocked with an unlock code entered via the remote control. This code simply allows the user to change the factory-set configuration flag to another region, or to the special region "0". Once unlocked this way, the DVD player allows the owner to watch DVDs from any region. Please contact the manufacturer of your DVD player directly, as they would be the best people to advise you if your model of DVD player can indeed be unlocked. Kind Regards, Catherine