Help Desk - About Fishpond.com.au

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5/4/17 - Delivery Delays in Queensland & Northern NSW

Customers are advised to expect mail and parcel delivery service disruptions across Queensland and northern NSW.

Tropical Cyclone Debbie has resulted in significant damage and road closures due to weather conditions.

Delivery will be attempted when it is safe to do so, however customers may experience delays.

We extend our best wishes to everyone affected by this event and regret any inconvenience caused to our customers.

21/3/17 - NSW Delivery Delays

Customers are advised to expect mail and parcel delivery service disruptions across some regions of NSW, due to weather conditions.

Delivery will be attempted when it is safe to do so, however customers may experience some minor delays.

We apologise for any inconvenience.

14 December 2016 - Holiday deliveries

For orders due to arrive within the next couple of weeks, please allow a few extra working days for delivery.

Possible delays may occur due to the upcoming Christmas and New Year holidays.

Wishing you and your family a safe and happy holiday.

The Team at Fishpond 8/1/16 Fishpond Experience Feedback Winner For December 2015 Announced

Congratulations to Helen Pinchen our December 2015 winner of a $100 Fishpond credit.

8/1/16 - NSW Delivery Delays

Customers are advised to expect mail and parcel delivery service disruptions across some regions of NSW, due to weather conditions.

Delivery will be attempted when it is safe to do so, however customers may experience some minor delays.

We apologise for any inconvenience.

21st December - Holiday deliveries

For orders due to arrive within the next couple of weeks, please allow a few extra working days for delivery.

Possible delays may occur due to the upcoming Christmas and New Year holidays.

Wishing you and your family a safe and happy holiday.

The Team at Fishpond

1/12/15 Fishpond Experience Feedback Winner For November 2015 Announced

Congratulations to Kelly Edwards our November 2015 winner of a $100 Fishpond credit.

1/11/15 - Fishpond Experience Feedback Winner For October 2015 Announced

Congratulations to Rik Stowman our October 2015 winner of a $100 Fishpond credit.

1/10/15 - Fishpond Experience Feedback Winner For September 2015 Announced

Thanks to all of our valued customers who provided us with feedback on your shopping experience.

Congratulations to Roseanne Brown our September 2015 winner of a $100 Fishpond credit.

9/11/15 - Possible Delivery Delays Due To Industrial Action

As a result of strike action by the Department of Immigration and Border Protection, we are expecting that some orders may arrive a little later than expected.

We will continue to monitor the situation closely.

23/7/15 - NSW delivery delays

We're pleased to advise that weather conditions have improved across the NSW.

Mail and parcel deliveries have recommenced.

20/7/15 - NSW delivery delays

Customers are advised to expect mail and parcel delivery service disruptions across some regions of NSW, due to snow and black ice which is causing unsafe road conditions.

Delivery will be attempted when it is safe to do so, however customers may experience some minor delays.

We apologise for any inconvenience.

1st April 2015 -Easter break

Most of our staff are taking time off, but we will still be able to answer some urgent queries.

Couriers are also taking a break, so please allow some extra time for your orders to arrive next week before contacting us.

Have a safe and happy Easter.

16th December 2014 - Holiday deliveries

For orders due to arrive within the next couple of weeks, please allow a few extra working days for delivery.

Possible delays may occur due to the upcoming Christmas and New Year holidays.

Wishing you and your family a safe and happy holiday.

The Team at Fishpond

October 2014 - Seller Payment Change For Sell Yours

We have changed the way we pay our Sellers.

Deposits will now be made based around shipment dates.

For more information check the FAQ How will I be paid

17th April 2014 -Easter and ANZAC break

Most of our staff are taking time off, but we will still be able to answer some urgent queries.

Couriers are also taking a break, so please allow some extra time for your orders to arrive next week before contacting us.

Have a safe and happy Easter and ANZAC break.

23rd December - Holiday deliveries

For orders due to arrive within the next couple of weeks, please allow a few extra working days for delivery.

Possible delays may occur due to the upcoming Christmas and New Year holidays.

Wishing you and your family a safe and happy holiday.

The Team at Fishpond

21/10/13 - Delivery delays expected due to NSW bushfires

The fires have affected transport routes, which has led to extensive traffic delays and the need to re-route cancel or delay some deliveries to customers in Canberra, New South Wales and some areas of Victoria.

Rest assured we are working with our freight carriers to get your orders to you as soon as possible, with the safety and welfare of drivers being considered in every instance.

We will continue to assess the situation and hope to resume regular services as soon as possible.

02/09/13 - Delivery delays expected

As a result of a delay in freight shipments, we are expecting that some orders may to be delivered later that we anticipated.

Rest assured we are working with our freight carrier to get your orders to you as soon as possible.

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