Table of Contents

Introduction PART I: PERSONAL EFFECTIVENESS Self-awareness Time Management Stress Management Information Management Assertiveness Beating the Bully Using Supervision Being Creative Continuous Professional Development Staying Positive PART II: INTERACTION SKILLS Valuing Diversity Verbal Communication Non-verbal Communication Written Communication Interviewing Influencing Skills Leadership Handling Feelings Handling Conflict Multidisciplinary working PART III: INTERVENTION SKILLS Anti-discriminatory Practice Being Systematic Assessment Planning Decision-making Managing Risk Review and Evaluation Ending Responding to Trauma: Promoting Recovery and Healing Reflective Practice Conclusion Further Reading Guide for Tutors and Trainers References Index

About the Author

NEIL THOMPSON is a highly respected writer, teacher and adviser, with over 32 years' experience in the people professions. He has held full or honorary professorships at four UK universities, and is now a sought-after trainer, consultant and conference speaker. He is the editor-in-chief of two online communities (Well-being Zone: www.well-beingzone.com and Social Work Focus: www.socialworkfocus.com). His personal website is at www.neilthompson.info.

Reviews

Review of first edition: 'The book is practical and easy to read, with usable and useful exercises that can be handled on a personal basis or by individuals who are either experienced or inexperienced in managing or supervising staff... It is a book that can be read in its entirety or can be 'dipped into' a chapter at a time, as the need arises.' - Peter Moon, Managing Director, Professional Personnel Consultants Ltd. Review of second edition: 'I strongly recommend the book and believe it would be helpful reading for social work students about to embark on their first practicum.' - John Dawes, Australian Social Work Journal