Table of Contents

Preface xi

About the Contributors xvii

A Superlative Task 1

Part One Create Collaborative Client Relationships 5

One The Big Picture: Creating an Ongoing Client Relationship 7
Nadine Bell, Susan Nurre

Two The Skilled Facilitator Approach 21
Roger Schwarz

Three Facilitation: Beyond Methods 35
David Wayne

Part Two Plan Appropriate Group Processes 55

Four Eight Ps of Effective Facilitation Planning and Preparation 57
Jeff Bracken

Five The Architecture of Participation 73
Patricia Tuecke

Six Building Trust: The Great Enabler 89
Maria Begoña Rodas-Meeker, Larry Meeker

Seven Facilitation of Group Brainstorming 103
Paul B. Paulus, Toshihiko Nakui

Eight Promoting Mutual Understanding for Effective Collaboration in Cross-Functional Groups with Multiple Stakeholders 115
Sam Kaner

Nine A Procedural Analysis of Group Facilitation: A Communication Perspective 135
Joe Chilberg

Part Three Create and Sustain a Participatory Environment 153

Ten Graphic Facilitation: The Art of Drawing Out the Best in People 155
David Sibbet

Eleven Creating a Positive Participatory Climate: A Meaning-Centered Counseling Perspective 171
Paul T. P. Wong

Twelve How to Build a Collaborative Environment 191
David Straus

Thirteen Effective Strategies for Designing and Facilitating Dialogue 205
Steven N. Pyser

Fourteen Dynamic Facilitation: Design Principles from the New Science of Complexity 225
Lisa Kimball, Trish Silber, Nedra Weinstein

Fifteen Facilitating the Whole System in the Room: A Theory, Philosophy, and Practice for Managing Conflicting Agendas, Diverse Needs, and Polarized Views 241
Sandra Janoff, Marvin Weisbord

Sixteen Successfully Facilitating Multicultural Groups 255
Christine Hogan

Seventeen Improvisation in Facilitation 281
Izzy Gesell

Eighteen Facilitation of the Future: How Virtual Meetings Are Changing the Work of the Facilitator 295
Lori Bradley, Michael Beyerlein

Part Four Guide Group to Appropriate and Useful Outcomes 313

Nineteen The Team Start-Up: A Scripted Approach to Facilitating the Start of an Effective Work Team 315
Fred Niziol, Kathy Free

Twenty Facilitating Large Group Meetings That Get Results Every Time 335
Sylvia James, Mary Eggers, Marsha Hughes-Rease, Roland Loup, Bev Seiford

Twenty-One Facilitating Communication in Group Decision-Making Discussions 351
Dennis S. Gouran, Randy Y. Hirokawa

Twenty-two Consensus Building: Strategies for Resolving Disagreement 361
Michael Wilkinson

Twenty-three Quality Without a Name 381
Reinhard Kuchenmüller, Marianne Stifel

Twenty-four Facilitating Participatory Evaluation Through Stories of Change 421
Terry D. Bergdall

Twenty-five Assessing the Effectiveness of Group Decision Processes 449
John Rohrbaugh

Part Five Build and Maintain Professional Knowledge 457

Twenty-six Facilitator Core Competencies as Defined by the International Association of Facilitators 459
Lynda Lieberman Baker, Cameron Fraser

Twenty-seven Operational Dimensions of the Profession of Facilitation 473
Jon C. Jenkins

Twenty-eight How to Build Your Expertise in Facilitation 495
Kristin J. Arnold

Twenty-nine Dimensions of Facilitator Education 525
Glyn Thomas

Part Six Model Positive Professional Attitude 543

Thirty Facilitator Values and Ethics 545
Dale Hunter, Stephen Thorpe

Thirty-one Facilitation from the Inside Out 563
John Epps

Thirty-two The Gift of Self: The Art of Transparent Facilitation 573
Miki Kashtan

Thirty-three Affirmative Facilitation: An Asset-Based Approach to Process Consultation 591
James P. Troxel

References 609

Name Index 639

Subject Index 647

How to Use the CD-ROM 661

About the Author

The Editor

Sandy Schuman is president of Executive Decision Services LLC, a consulting firm in Albany, New York, specializing in strategic decision making, collaborative problem solving, consensus building, public involvement, and information management. He is also a research associate at the Center for Policy Research, University at Albany, SUNY. Schuman is the author of numerous articles and book chapters and speaks widely at conferences on facilitation, decision making, conflict resolution, and collaborative systems. He moderates the Electronic Discussion on Group Facilitation and is the editor of Group Facilitation: A Research and Applications Journal.