1 Front Matter; 2 Executive Summary; 3 1 A New Health System for the 21st Century; 4 2 Improving the 21st-Century Health Care System; 5 3 Formulating New Rules to Redesign and Improve Care; 6 4 Taking the First Steps; 7 5 Building Organizational Supports for Change; 8 6 Applying Evidence to Health Care Delivery; 9 7 using Information Technology; 10 8 Aligning Payment Policies with Quality Improvement; 11 9 Preparing the Workforce; 12 Appendix A: Report of the Technical Panel on the State of Quality to the Quality of ealth Care in America Committee; 13 Appendix B: Redesigning Health Care with Insights from the Science of Complex Adaptive Systems; 14 Index

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Committee on Quality of Health Care in America, Institute of Medicine

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About the Author