Table of Contents

Managers and Management
1 Managers and the Management Process: Everyone becomes a
manager someday 2


2 Management Learning: Great things grow from strong foundations
30


3 Ethics and Social Responsibility: Character doesn?t stay
home when we go to work 54


Planning and Controlling


4 Managers as Decision Makers: There is no substitute for a good
decision 84


5 Plans and Planning Techniques: Get there faster with
objectives 110


6 Controls and Control Systems: What gets measured happens.
132


7 Strategy and Strategic Management: Insight and hard work
deliver results 156


Organizing


8 Organization Structure and Design: It?s all about
working together 178


9 Organizational Cultures, Innovation, and Change: Adaptability
and values set the tone 204


10 Human Resource Management: Nurturing turns potential into
performance 230


Leading


11 Leadership: A leader lives in each of us 256


12 Individual Behavior: There?s beauty in individual
differences 282


13 Motivation: Respect unlocks human potential 306


14 Teams and Teamwork: Two heads really can be better than one
330


15 Communication: Listening is the key to understanding 358


Environment


16 Diversity and Global Cultures: Th ere are new faces in the
neighborhood 382


17 Globalization and International Business: Going global
isn?t just for travelers 402


18 Entrepreneurship and Small Business: Taking risks can make
dreams come true 422


Skill-Building Portfolio SB-1


Cases for Critical Thinking C-1