Background and introduction; Planned preventive maintenance prevails; Just in time:gurus from East and West; Procurement of building maintenance services; Reengineering the process; Enter customer care, contact and call centres; Intelligent building care; Sustainable building care; Building futures:left or right; Cradle to grave:whole life assessment and implications for design
Brian Wood is a senior lecturer in the School of the Built Environment at Oxford Brookes University. He previously worked in the public and private sectors as an architect and surveyor. He was a contributor to Quality in Traditional House Building, published by the Building Research Establishment, and is author of Building Care. www.wiley.com/go/construction
'This is a very well written book, interesting, comprehensive and
easy to read, covering all aspects from maintenence to customer
care to energy conservation.'
Building Engineer
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