Table of Contents

Part 1 Part I: Serving the Twenty-first Century Citizen Chapter 2 "MyGov:" Building a Citizen-Centered Government Chapter 3 Knocking Down Walls and Building Bridges Part 4 Part II: Information Age Approaches to Pressing Problems Chapter 5 The Infinite Classroom Chapter 6 Wired Roads Chapter 7 G2B: The eGov Invisible Hand Part 8 Part III: Digital Democracy Chapter 9 The Transparent State Chapter 10 The Electronic Advocate: Citizenry Online Chapter 11 Campaigns and Elections on the Web Part 12 Part IV: Breaking through the Barriers Chapter 13 Solving the Privacy and Security Riddle Chapter 14 Cyber Defense Chapter 15 Overcoming Hidden Hurdles

About the Author

William D. Eggers is senior fellow at the Manhattan Institute and global director for Deloitte Research, Public Sector in Washington, D.C. He is the coauthor of Revolution at the Roots: Making Our Government Smaller, Better, and Closer to Home (1995), which won the Sir Anthony Fisher International Memorial Award, and Governing by Network The New Shape of the Public Sector (2004), winner of the 2005 Louis Brownlow Book Award. He splits his time between Austin, Texas and the Washington, D.C. area.

Reviews

In this important book, William Eggers shows convincingly just how much promise technology holds for making government more efficient, transparent, and responsive to its citizens. Eggers displays a keen understanding of policy-making in the digital age. Accompanying his insightful policy prescriptions are invaluable tips for putting the ideas into practice. Government 2.0 is a great contribution to freedom and democracy.
*Bill Owens, Governor of Colorado*

Government 2.0 should be required reading for all policy makers; it showcases the power of harnessing new technologies in a readable fashion with wonderful, real-life anecdotes. The information is vital for anyone helping to chart the political, cultural, and economic future of our country.
*Cathilea Robinett, executive director, Centers for Digital Government and Education, and executive vice president, e.Republic, Inc.*

Bill Eggers effectively identifies that democracy in America today is increasingly being played out by everyday citizens in front of computer screens. He shows that political leaders can be in constructive two-way conversations with their constituents if they understand the dynamics of today's technologies.
*R. T. Rybak, Mayor of Minneapolis*

Bill Eggers is one of the country's leading experts on government reform. I have been reading and listening to him for a decade, since I first was elected mayor of Indianapolis. His new book, Government 2.0, provides a major contribution to the public policy debate.
*Stephen Goldsmith, former Mayor of Indianapolis, former Chair of the Corporation for National and Community Service, and Professor of Government at the John F. Kennedy of Government at Harvard University*

Every year, more governments are using technology to become more user-friendly and transparent for citizens, and, ultimately, more effective—moving from old-style patronage politics to performance politics. Government 2.0 is a great place to start for government leaders who want to make the right choices to have the biggest impact.
*Martin O'Malley, Mayor of Baltimore*

The author makes a compelling case that state and federal government agencies have been slow to benefit from the digital revolution.
*Forecast*

The scope of [Eggers's] work is ambitious. Eggers surveys major government services from schools to security, and offers a detailed overview of the ways in which technology is—or could be—transforming government from a centralized behemoth into a responsive entity, offering the kind of personalized, flexible service we've come to expect from private firms.
*New York Post*