Introduction
Theoretical Perspectives
Conflict in Action
Negotiation
Mediation
Facilitation
Hybrids
Arbitration
Hybrids
Judicial Processes
Designing Systems for Conflict Management
Training and Education
Summary of Practitioner Insights
Myra Warren Isenhart teaches, writes, and consults about topics in
organizational communication. Currently a faculty member at the
University of Denver, she has also served on faculties at the
University of Colorado at Denver and St. Thomas Theological
Seminary. Her MA & PhD are in Human Communication. She is a speaker
and author on conflict management in the workplace. She has
published a articles in communication journals and coauthored
Collaborative Approaches to Conflict Management also published by
Sage. Her clients are broad based, with concentrations in health
care, software development, and government. She serves on several
nonprofit boards.
For more than two decades, Michael Spangle, Ph.D. has provided
training or consulting for a wide variety of organizations
including J.D. Edwards, Time/Warner, I.B.M., Inflow Inc., the U.S.
Department of Health and Human Services, The National Association
of Realtors, and the U.S. Navy, as well as schools, churches, and
hospitals. He served as Director of Graduate Studies in Applied
Communication and Alternate Dispute Resolution at the University of
Denver and Director of Faculty and Curriculum for the School of
Professional Studies at Regis University. In addition to a Ph.D. in
Speech Communication from the University of Denver, he completed an
M.S. in Education from Kearney State College and an M.Div. from
Luther Theological Seminary. He teaches university courses in
negotiation, mediation, facilitation, team communication, and
leadership. He is co-author of two other books, including
Collaborative Approaches to Resolving Conflict, also published by
Sage.
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