Table of Contents

• Preface
• Background
• From Magicians to Teachers: The Development of Electronic Reference in Libraries: 1930-2000
• Teaching and Training
• The Impact of the Internet: Increasing the Reference Librarian’s Role as Teacher
• Reference, Mental Models, and Teaching Technology
• The Evolution of Internet Training in a Corporate Library
• Electronic Service
• E-Mail Reference: Who, When, Where, and What Is Asked
• Internet Engineering Reference—An Academic Strategy
• Meeting Reference Responsibilities Through Library Web Sites
• Evaluation and Analysis
• Evaluating Electronic Reference Services: Issues, Approaches, and Criteria
• Historical Fabrications on the Internet: Recognition, Evaluation, and Use in Bibliographic Instruction
• Government Information on the Web
• Finding and Evaluating Health Sources on the Internet: An Overview
• Information Technology (IT) Management
• The Impact of “Scholar’s Workstations” in an Undergraduate Academic Library: Would a Holistic Approach Work?
• Libraries to Labs: Managing Public Access Computer Labs in an Academic Library Environment
• Index
• Reference Notes Included

About the Author

Linda S Katz