Part I: The Patient's Story / Interviewing as a Clinical Skill / Respect, Genuineness, and Empathy / Chief Complaint and Present Illness / Other Active Problems, Past Medical History, and Family History / The Patient Profile / The Sexual History / Review of Systems, Physical Examination, and Closure / The Clinical Narrative / Communication in the Office Setting / Part II: Basic Skills in Practice / Pediatric and Adolescent Interviewing / Interviewing the Geriatric Patient / Cultural Competence in the Interview / Part III: Challenges in the Interactive Process / Difficult Patient-Clinician Interactions / Telling Bad News / Talking with Patients about Integrative and Complementary and Alternative Medicine / Ethics and the Law / Malpractice and the Clinical Interview / Education and Negotiation / The Medical Interview at Work / Resources.

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