In these days of so much cynicism about government, Unsung Heroes should remind us that there are still honest and courageous people working hard to serve the public interest. As a nation we simply have to do a better job in recognizing and supporting those who are making our democracy function better - efficiently, fairly, and without fear and favor. I'd like to think the kind of personal stories that Norma Riccucci tells can help encourage that effort. -- Paul Volcker, former chairman, Federal Reserve Board An outstanding book. Riccucci describes both the complexity and intensity of high-ranking public service jobs and the remarkable commitment of the people who hold them. She provides very useful portraits of public leadership, which will contribute to a better understanding of public management, leadership in public organizations, and the role of execucrats in public policy processes and decisions. -- Patricia W. Ingraham, The Maxwell School, Syracuse University An extraordinarily important, inherently interesting, and readable book... Coming at a time when political rhetoric all but denies that 'bureaucrats' can do anything right, Riccucci reminds us that they can indeed do much to make the United States (and the world) a better place to live. Additionally, she provides us with a valuable framework for systematically understanding how top civil servants achieve policy objectives. -- David H. Rosenbloom, Distinguished Professor of Public Administration, School of Public Affairs, The American University
Norma M. Riccucci is a professor of public administration at Rutgers University.
An extraordinarily important, inherently interesting, and readable
book. . . . Coming at a time when political rhetoric all but denies
that 'bureaucrats' can do anything right, Riccucci reminds us that
they can indeed do much to make the United States (and the world) a
better place to live. Additionally, she provides us with a valuable
framework for systematically understanding how top civil servants
achieve policy objectives.--David H. Rosenbloom, Distinguished
Professor of Public Administration, School of Public Affairs, The
American University
An outstanding book. Riccucci describes both the complexity and
intensity of high-ranking public service jobs and the remarkable
commitment of the people who hold them. She provides very useful
portraits of public leadership, which will contribute to a better
understanding of public management, leadership in public
organizations, and the role of execucrats in public policy
processes and decisions.--Patricia W. Ingraham, The Maxwell School,
Syracuse University
In these days of so much cynicism about government, Unsung Heroes
should remind us that there are still honest and courageous people
working hard to serve the public interest. As a nation we simply
have to do a better job in recognizing and supporting those who are
making our democracy function better -- efficiently, fairly, and
without fear and favor. I'd like to think the kind of personal
stories that Norma Riccucci tells can help encourage that
effort.--Paul Volcker, former chairman, Federal Reserve Board
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