Table of Contents

1. Client services * Provide service to clients * Prepare clients for salon services 2. Salon retail skills * Conduct financial transactions * Perform calculations * Work effectively in a retail environment * Sell products and services * Close the sale 3. Communication in the workplace * Communicate with clients * Communicate on the telephone * Communicate ethics and values 4. Workplace personal health and safety * Understand the importance of occupational health and safety (OHS) * Prevent injuries in the workplace * Prevent and report accidents * Apply first aid * Appendix: Hazards checklist 5. Haircutting techniques * Understand haircut designs * Distribute and section the hair * Use tools and razors * Apply solid form, graduated and layered haircuts * Use other cutting techniques 6. Hair design Part 1: Short and medium-length hair * Understand hair design * Create hair designs * Roller placement and blow-drying Part 2: Design and apply long hair design finishes * Understand hair design * Create hair designs 7. Colouring hair * Understand the fundamentals of colour * Select and apply hair colour * Select and apply semi-permanent hair colour * Select and apply permanent hair colour 8. Lightening and highlighting the hair * Understand and apply lighteners and highlights * Perform colour correction 9. Chemical curling, volumising, straightening and relaxing services * Understand and perform permanent waves * Straighten and relax hair 10. Hairdressing science * Understand the functions and structure of skin * Understand the functions and structure of hair 11. Cosmetic chemistry and hairdressing products * Understand the chemistry and effect of hair products