Beverly Kaye (Sherman Oaks, CA) and Sharon Jordan-Evans (Cambria, CA) are both management consultants, each with over 20 years of experience in the fields of organizational development, leadership development, and career and change management. Their respective companies have teamed with Fortune 500 client organizations to develop innovative approaches to retaining talent.
"To be a great team, you need outstanding players. The authors show
you how to engage your outstanding players and keep them on your
team for a long time."
--Mike Krzyzewski, Head Coach, Duke University Basketball
"Marriott's global engagement strategy includes asking associates
worldwide about their work environment and then providing resources
to guide them through the key drivers of engagement and retention
in the workplace. As a global resource in Marriott's engagement
strategy, Kaye and Jordan-Evans once again provide a powerful,
globally inclusive book that is both impactful and relevant . . .
practical, associate-centric ideas that work!"
--Steve Bauman, Vice President, Global Learning Deployment,
Marriott International
"If you need a practical and effective way to retain and engage
your talent, look no further than Love 'Em or Lose 'Em the A to Z
for managers and leaders who care about their employees enough to
take action that delivers results. Having witnessed, firsthand, the
power of the 'stay interview' and the impact of simply asking
employees what will keep them in the organization, I know the
rewards contained within Love 'Em or Lose 'Em are easily attained.
Finding talent can be hard in today's competitive world. Keeping
that talent can be deceptively easy."
--Andrew Buckingham, Head of Global Learning and Development,
Genzyme UK
"Our global strategy is based on recruiting and developing the best
talent. Retaining and engaging that talent on a global basis is
crucial to every manager's business goals. Love 'Em or Lose 'Em has
become their playbook. Our managers believe in the concept and
their behaviors are consistent--it has become part of our lexicon.
And most importantly, employees are responding!"
--J. Craig Mundy, Corporate Vice President, Enterprise Learning &
Talent Management, Ingersoll Rand
"Love 'Em or Lose 'Em has significantly contributed to our business
in Latin America by setting ground rules and providing practical
tools and techniques to our leaders who constantly transform our
organization. The wonderful principles in this book have raised our
sensitivity on how to interpret our associates' needs, and once put
in practice, they have enabled powerful results. It is a very
dynamic and updated consultation book I have valued throughout my
career at Pepsico."
--Carolina Lazarte, Human Resources Director, Latin America North,
D&I LAB, Pepsico Latin America Beverages
"You just have to love Love 'Em or Lose 'Em. This charming, clever,
practical, and user-friendly book is a great desk-side coach for
anyone who manages people."
--Rosabeth Moss Kanter, Chair and Director, Advanced Leadership
Initiative, Harvard University
"Talent matters. Few dispute this truth. But keeping great talent
continues to be a challenge for many companies. This marvelous book
offers numerous specific tools and hundreds of examples of how to
care for people. Love 'Em or Lose 'Em is the best treatise on
retaining talent available."
--Dave Ulrich, Professor, Ross School of Business, University of
Michigan and coauthor of HR from the Outside In: Six Competencies
for the Future of Human Resources
"Fantastic, fun, and practical coaching advice! This stuff works!
Great for executives to use with their teams--and buy for their
managers! Buy it! Use it! Share it! Keep good people."
--Marshall Goldsmith, author of Mojo: How to Get It, How to Keep
It, How to Get It Back If You Lose It
"The manager-employee relationship is the difference between
retention and turnover. Good leaders know how to hold on to their
team members by striking a balance between leadership and
management. The trick is to publicly praise employees for their
victories and privately coach them on their opportunities. Love 'Em
or Lose 'Em helps create the foundation for doing just that."
--Ken May, former President and CEO, FedEx Kinko's
"At First Data, the Love 'Em or Lose 'Em concepts have become an
integral part of our ongoing global retention and engagement
strategy and one of our most widely attended manager training
programs. The book is full of practical employee engagement
strategies, coaching, and advice that can be easily applied by any
manager and applicable to employees at all levels. With the
additional global perspectives in this newest edition, the
relevance of the Love 'Em or Lose 'Em messages are now truly
boundaryless."
--Michelle Prince, Vice President, Human Resources, First Data
"A great read! Having had the opportunity to spend two days in a
'Love 'Em or Lose 'Em' seminar, I am a believer! It makes no
difference what business you are in
(corporate/government/military), people are the single most
important part of an organization, and they are at the core of the
success or failure of an organization!"
--William (Bill) Pickavance, former Vice President for Launch and
Recovery Systems and Florida Site Executive, United Space
Alliance
"I'm a big fan of the 'stay interview' and its power; nothing
speaks louder than a manager who genuinely cares. That's just one
great idea from this latest edition of Love 'Em or Lose 'Em, which
should be on every manager's bookshelf or tablet or smart
phone!"
--Rebecca Ray, Senior Vice President of Human Capital, The
Conference Board
"I have long believed love is at the deepest center of leading
oneself and others, and to find a book that provides specific and
practical ways for managers to pay attention to their talent is
truly a gift. How one leads is a choice, and in this gem of a read
are powerful reminders of how managers can show up and be present
to their people, particularly if they want to bring out the best in
others, keeping them engaged and inspired to stay and contribute to
their fullest potential. This book deserves to be read at least
once a year or kept nearby as a guide."
--Teresa Roche, Vice President and Chief Learning Officer, Agilent
Technologies
"I've been so impressed with the millennials entering our workforce
around the world. This book is full of great tips for getting their
best discretionary effort--love them and you will be a beloved
manager."
--Tina Sung, Vice President, Government Transformation and Agency
Partnerships, Partnership for Public Service
"Ever since the first edition, Love 'Em or Lose 'Em has been a
great source of inspiration to me. I warmly recommend this
pragmatic book to anyone who manages others--and especially to
those who still believe that talent retention is all about money,
which it is really not! This book offers a powerful and engaging
way to achieve active and sustainable talent retention. And it's
exciting to see that it works all across the globe!"
--Michael Zollinger, Head HR Generalists, Swiss Re
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