Table of Contents

Introduction
Part One The Basics
Chapter 1 How to Succeed in Any Conversation: From Start to Finish
Chapter 2 How to Be Universally Liked
Chapter 3 How to Listen Successfully
Chapter 4 How to Keep a Conversation Going—or Stop One
Chapter 5 How to Ask and Answer Questions
Chapter 6 How and When to Tell Jokes
Chapter 7 How to Deal With Conversational Predicaments
Chapter 8 How to Be an Unpopular Conversationalist
Part Two The Specifics
Chapter 9 Talking With Anyone in the Workplace
Chapter 10 Talking With Anyone at Meetings and Conferences
Chapter 11 Talking With Anyone at Business-Social Events
Chapter 12 Talking With Anyone at Social Events
Chapter 13 Talking With Anyone in Public Places
Chapter 14 Talking With Anyone on the Telephone
Chapter 15 Talking With Anyone in Times of Trouble
Chapter 16 Talking With Family and Friends
Chapter 17 Talking With Romance in Mind
Index
About the Author

About the Author

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide