Table of Contents

1. Administration Systems * Keeping administration systems up-to-date to provide a quality service * Implementing new or modified administration systems * Monitoring and modifying administration systems * Ensuring a healthy, safe, dignified and diverse workplace 2. Plan and Organise Activities * Organising and managing meetings * Planning Travel * Solving Problems and Making Decisions 3. Team Skills * Recruiting, Selecting and Inducting Staff * Helping people learn and develop their skills * Managing Performance * Leading and Motivating Staff * Facilitating Work Teams 4. Personal Skills * Establish Effective Workplace Relationships * Personal Work Priorities and Development