About the Author

Dr. Milan Frankl, MBA, PhD, is a professor of business with University Canada West's School of Business, and an adjunct professor of bioinformatics at the University of Victoria. He has managed large-scale systems development projects, conducted numerous IT, telecom-munications, and business re-engineering strategic plans, and played major roles in key business systems development initiatives. He has considerable experience in strategic management planning, project man-agement, system development, system metrics and evaluation techniques, system feasibility studies, system quality assurance, and human resource planning. Dr. Frankl is involved in promoting information technology at the university level (as an academic) as well as in the industry level (as a research associate) in the areas of systems development techniques and knowledge transfer. He published extensively on information technology management, science, and education technology topics.