Table of Contents

Foreword - Madan Padaki
Preface
The BPO Industry
Changing Dynamics of the Indian BPO Industry
Managing a BPO
Working in a BPO
The Future of BPOs
Points to Ponder
Glossary of Industry Terms

Reviews

[This book] is an attempt to remove the misinformation most people have about the industry.
*The Hindu*

The book is an indepth understanding of the BPO industry and is invaluable for business partners and industry leaders or for those who want to set up a BPO.
*Mail Today*

The book enriches knowledge and dispels the idea that the BPOs are a bad career choice.
*Bangalore Mirror*

The book is sprinkled with witty examples from the Indian parlance.
*The Hindustan Times*

[This book] aims to dispel common myths and correct perceptions.
*Livemint*