Table of Contents

Chapter 1: Improve Vision—Gaining Insight from All Levels of the Organization

Chapter 2: Ensure Accountability—Increasing Team and Organization-wide Performance

Chapter 3: Build Unity and Cooperation—Creating a Culture of Trust

Chapter 4: Create Better Decisions—Getting the Right Answers by Asking the Right Questions

Chapter 5: Motivate to Action—Asking for Success

About the Author

Gary Cohen, president and cofounder ofACI Telecentrics, Inc., expanded the companyfrom two people to 2,200 employees,took the company public, and reached $32million in revenues at the company's peak.ACI grew at an average compounded rateof over 50 percent for almost 13 years. Currently,he is partner and founder of CO2Partners, LLC, in Minneapolis, where heworks as an executive coach and consultant. Eric Vrooman is a freelance writer living inMinneapolis. He has taught creative writingat Tulane University and Gustavus AdolphusCollege.