Table of Contents

Workbook introduction: ILM Mangement Super Series Study Links; Links to ILM Qualification; Links to S/NVQs in Management; Workbook objectives; Activity Planner; Successful briefings and presentations: Introduction; The purpose of briefings and presentations; Which medium?; Selecting information; Planning and preparation; Conducting the briefing or presentation; When it's all over; Changing sides - being a contributor; Summary; Active listening: Introduction; The five senses; The communication process; Learning to listen actively; Whole body listening; Hidden messages; Non-verbal communication; Summary; Building a network: Introduction; What is networking; What is good about networking; Types of network; Creating a network; Building a rapport; Summary; Performance checks; Reflect and review.

Promotional Information

*Developed by the ILM to support their Level 3 Introductory Certificate and Certificate in First Line Management
*Well-structured and easy to follow
*Fully revised and updated