Table of Contents

ForewordPrefaceCritical Need for Organizational Learning in a World of Rapid ChangeClarifying the Key Issues in Organizational LearningWorld Class Theories of Organizational LearningThe Organizational Learning Systems ModelThe Portal for New Information: The Environmental Interface SubsystemThe Dynamics of Knowledge Creation: The Action/Reaction SubsystemKnowledge and the Organizational Social Fabric: The Dissemination and Diffusion SubsystemThe Essence of the Learning System: The Meaning and Memory SubsystemSteps and Strategies for Building Organizational LearningAppendicesOrganizational Learning System Model InstrumentResourcesIndex

Reviews

"...presents a comprehensive model for organizational learning that incorporates the best thinking of the field with the best practices in the world. The Organizational Learning Systems Model is one that has been tested and is working in many places, including the United Way of America. It has become our collective compass as we, like other institutions, confront a future in which the change is ever more rapid and unpredictable. This book will enable organizations to become deliberate and effective in learning, unlearning and relearning essential to progress. It provides no shortcuts; rather, a jumpstart to gaining and sustaining competitive advantage."-From the foreword by Betty Beene, President and Chief Executive Officer, United Way of America