Table of Contents

Introduction
Patient Safety and Quality
Risk and Healthcare
Accidents and Incidents - What Went Wrong?
Medicine Administration and Safety
Raising Concerns: Safeguarding the Vulnerable
The Nurse: Accountability and Professional Regulation
Human Error: Systems and Human Factors in Patient Safety
Measuring Patient Safety and Satisfaction
The Influence of Leadership and Culture in Managing Incidents
Patient Safety - What Next?

About the Author

Melanie Fisher LLM (Medical Law), MA (Education and Practice), PGDE, BSc (Hons), RN, ONC is Senior Lecturer and Programme Leader, Pre-Registration Health Studies, Faculty of Health and Life Sciences, Northumbria University, Newcastle upon Tyne.

Melanie Fisher has worked in Higher Education for 13 years. Prior to this she worked in Adult Nursing predominantly in Trauma and Orthopaedics before taking up leadership and management roles which incorporated managing risk, promoting patient safety and developing practice. Melanie has a keen interest in medical and healthcare law and she has also worked with strategic commissioners as a patient safety associate.

Margaret Scott, LLM (Medical Law), PGDAPL, BSc, RN is Senior Lecturer and acting Programme Leader, Pre-Registration Health Studies, Faculty of Health and Life Sciences, Northumbria University, Newcastle upon Tyne. She has recently been accepted as a Fellow of The Higher Education Academy.

Margaret Scott has 29 years’ nursing experience having worked predominantly in operating departments and anaesthetics prior to moving into nurse education.  She is very safety focused due to working for many years in such a high-risk work environment and is committed to raising awareness and making a difference in providing safer care.