Table of Contents

PART I: Business Management Chapter 1: The Business of Dentistry Chapter 2: Dental Team Management Chapter 3: Patient Management Chapter 4: Legal and Ethical Issues in the Dental Business Office Chapter 5: New Technology in the Business Office Chapter 6: Office Design and Equipment Placement PART II: Communication Management Chapter 7: Working with Dental Office Documents Chapter 8: Business Record Storage Chapter 9: Written Communications Chapter 10: Telecommunications PART III: Business Office Systems Chapter 11: Appointment Management Systems Chapter 12: Inventory Systems and Supply Ordering Chapter 13: Recall Systems Chapter 14: Dental Insurance Chapter 15: Bookkeeping Systems Chapter 16: Other Financial Systems Chapter 17: Infection Control System PART IV: The Dental Assistant in the Workplace Chapter 18: Marketing Your Skills

About the Author

Betty Ladley Finkbeiner is a Faculty Emeritus at Washtenaw Community College in Ann Arbor, MI where she served as Chairperson of the Dental Assisting Program for over three decades. She has served as a consultant and staff representative for the American Dental Association's Commission on Dental Accreditation and as a consultant to the Dental Assisting National Board. Betty has authored articles in professional journals and co-authored several textbooks. Currently retired, she continues to write, lecture, and provide consultant services in ergonomic concepts to practicing dentists throughout the country. Charles Allen Finkbeiner is a retired Computer Information System instructor at Washtenaw Community College.