Russ Unger is a User Experience professional, co-author of the book
A Project Guide to UX Design and co-author of the book Designing
the Conversation Russ is co-founder of ChicagoCamps, which hosts
low-cost, high-value technology events in the Chicago area, and is
also on the Advisory Board for the Department of Web Design and
Development at Harrington College of Design.
Samantha Starmer is Vice President of Customer Experience for
Razorfish’s national Commerce and Content practice, where she works
on strategy and best practices for creating seamless experiences
across all touchpoints of the customer shopping journey. Prior to
Razorfish, Samantha was Director of Customer Experience at REI. She
has over 15 years of experience with companies such as Microsoft
and Amazon. She is fortunate to have been invited to speak and
teach globally on customer experience and designing for this
omnichannel, convergent world.
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