Table of Contents

• Introduction: UX Rules the Roost
• Chapter 1: Personas
• Chapter 2: What Do Users Want? (and Where, and When, and Why?)
• Chapter 3: Sketching and Prototyping
• Chapter 4: Testing on Live Users
• Chapter 5: Telemetry and Analytics
• Chapter 6: Security and Privacy
• Chapter 7: Making It Just Work
• Chapter 8: Case Study: Commuter Rail Mobile App
• Chapter 9: Case Study: Medical Patient Portal
• Index

About the Author

David S. Platt teaches .NET programming at Harvard University Extension School and at companies all over the world. He''s the author of 11 programming books, including Why Software Sucks and Introducing Microsoft .NET. Microsoft named him a Software Legend.