Table of Contents

Organizational Success and People.- Process.- Product.- User View.- the purpose of process assessment.- User View.- Defining Target Capability Profiles.- User View.- Process Capability Determination User View.- Process Improvement.- Standards View.- Performing Assessments Application View.- Rating Processes up to Capability.- Level 5.- Application View.- Assessment results.- Industry Experience with ISO/IEC 15504.- Annex 1: Templates and Examples.- Annex 2: Assessment Tools.- Annex 3: Supplementary Improvement Information.

Reviews

From the reviews: "Van Loona (TM)s approach to the field of organizational processes is: to create three conceptual sections, in order to describe precisely the internal structure; to explain adequately the theoretical foundations; and to point out its practical aspects. a ] The text is well organized. a ] The examples and templates shown can help professionals to put a fast pace on performing assessments and improving process effectiveness. a ] The methods are presented in a well-organized manner, with van Loona (TM)s experience presented in a structured and effective way." (John Sanvougioukas, Computing Reviews, January, 2008)