Table of Contents

Part A Introduction to ISO 9000: what is ISO 9000? - setting up the ISO 9000 system; the certification audit; a few popular ISO 9001 myths. Part B Commentary on the ISO 9001 and ISO 9004 standards: the ISO 9001 and ISO 9004 standards explained; the standards - section 4 the quality management system; the standards - section 5 management responsibility; the standards - section 6 resource management; the standards - section 7 product realization; the standards - section 8 measurement, analysis and improvement. Part C Quality management systems - practical aspects: the elements of the ISO 9001 quality management system - service operations; the elements of the ISO 9001 quality management system - manufacturing operations; sample quality manual; the last word. Part D Practical help: list of help documents; help documents.