Contents: Preface. Introduction: A New Vision. Part I: Mind Quakes. Public Opinion as a Complex Adaptive System (CAS). The Continuous Mutation of Informal Messages. Circular Reaction in Media Hypes. Part II: Emerging Collective Behavior. The Formation of Synergy in Crowds. The Emergence of Patterns in Opinion Currents. The Self-Organization of Social Movements. Part III: Shifting Public Moods. The Evolving Context of Fashion and Fads. Critical Thresholds in Fear and Panic. Possible Attractors in Outrage and Protest. Part IV: Conclusion. Phase Transitions in Crazes and Crashes. Prediction, Planning, and Fundamental Uncertainty. Epilogue: Issues Management.
Jaap van Ginneken
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