Table of Contents

Part 1 The era of the knowledge organization: the new wealth - intangible assets; tapping into the limitless resources of the knowledge era; what is knowledge, what is competence?; the key activity in knowledge organizations - transferring knowledge. Part 2 Managing internal assets: the four power players in the knowledge organization; keys to developing and utilizing professional competence; building internal structure to support knowledge transfer; improving efficiency and effectiveness through internal structure; managing external structures to maximize knowledge assets; comparing knowledge-focused and information-focused strategies. Part 3 Measuring intangible assets: the state of the art of measuring intangible assets; measuring competence, internal structure, and external structure; implementing systems for measuring intangible assets.