Table of Contents

PrefacePart I: INTRODUCTIONChapter 1: Reference Service and the CommunityChapter 2: Information and The CommunityPart II: THE INTERNET AND REFERENCE SERVICESChapter 3: The InternetChapter 4: Internet Reference LibrariesChapter 5: Networks and Information CostsChapter 6: The Time of Full TextPart III: INTERVIEW AND SERACHChapter 7: The Reference InterviewChapter 8: Rules of the SearchPart IV: INSTRUCTION AND REFERENCE POLICIESChapter 9: Instruction in Information LiteracyChapter 10: Reference Service Policies and Evaluation