Introduction: The Importance of Interpersonal Skills. Interpersonal Communication: A Skill-based Model. Nonverbal Communication. Rewarding and Reinforcing. Questioning. Reflecting. Listening. Explaining. Self-disclosure. Set Induction and Closure. Assertiveness. Influence and Persuasion. Negotiating. Groups and Group Interaction. Concluding Comments. Bibliography. Name Index. Subject Index.
Owen Hargie and David Dickson are both based at the School of Communication, University of Ulster.
'This voluminous book provides an excellent, well-written and, in
terms of sources used, up-to-date introduction to a diverse range
of theories and fields of research regarding interpersonal
communication.' - Luc Van Poecke, Department of Communication,
University of Leuven, in Communications 'The most comprehensive
review of skilled interpersonal communication available.
Encyclopaedic in reach and engagingly written, it offers many
pointers for improved practice across a myriad of fields. It will
serve as the classic introduction to interpersonal skills for many
years to come.' - Dr Dennis Tourish, Reader in Communication
Management, University of Aberdeen
'Hargie and Dickson skilfully integrate an extensive array of
theories and research while highlighting the practical implications
of the literature. With obvious delight in the subject matter they
invite us to ponder our own relationships in a more critical
manner. Scholars and students alike will gain much from this book.'
- Professor Phillip Clampitt, Information Sciences Program,
University of Wisconsin - Green Bay
'Hargie and Dickson are to be commended for the academic rigour
with which they approach the practice of communication. The book
makes an important and thoroughly informed contribution to the
exploration and development of communicative ability.' - Dr Bill
Campbell, Director, Centre for Human Communication, Manchester
Metropolitan University
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