Introduction
Basic skills
Chapter 1: Get started with Outlook 2013
Chapter 2: Explore Outlook 2013
Chapter 3: Send and receive email messages
Chapter 4: Store and access contact information
Chapter 5: Manage scheduling
Chapter 6: Track tasks
Content management
Chapter 7: Organize your Inbox
Chapter 8: Manage your calendar
Chapter 9: Manage contact records
Chapter 10: Enhance message content
Program management
Chapter 11: Customize Outlook
Chapter 12: Manage email settings
Chapter 13: Work remotely
Glossary
Keyboard shortcuts
About the authors
Joan Lambert has worked closely with Microsoft technologies since
1986 and in the training and certification industry since 1997. As
President and CEO of Online Training Solutions, Inc. (OTSI), Joan
guides the translation of technical information and requirements
into useful, relevant, and measurable resources for people who are
seeking certification of their computer skills or who simply want
to get things done efficiently.
Joan is the author or coauthor of more than three dozen books about
Windows and Office (for the Windows, Mac, and iPad platforms) and
three generations of Microsoft Office Specialist certification
study guides. Joan is a Microsoft Certified Professional, Microsoft
Office Specialist Master (for Office 2013, Office 2010, and Office
2007), Microsoft Certified Technology Specialist (for Windows and
Windows Server), Microsoft Certified Technology Associate (for
Windows), Microsoft Dynamics Specialist, and Microsoft Certified
Trainer.
Joyce Cox has 20+ years’ experience developing training materials
on technical subjects for non-technical audiences, including dozens
of books about Office and Windows.
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