Table of Contents

C O N T E N T S Preface xv S E C T I O N O N E GENERAL PROCEDURES 1 Overview for the New Administrative Assistant 3 2 Daily Routine 7 3 Telephone Usage 15 4 Mail Services and Shipping 33 5 Travel Arrangements 56 6 Meetings 91 7 Time Management 104 8 Keeping Accurate Records 108 S E C T I O N T W O OFFICE EQUIPMENT AND COMPUTERS 9 Office Equipment 119 10 Using Microsoft Windows 135 11 Using Apple Macintosh 152 12 Email 158 13 Using the Internet 176 14 Computer Networking 188 15 Web Conferencing 193 16 Data Security 202 17 Troubleshooting Computer Problems 209 18 Office Ergonomics 221 S E C T I O N T H R E E USING MICROSOFT OFFICE 19 Common Microsoft Office 2010 Features 231 20 Using Microsoft Word 238 21 Using Microsoft PowerPoint 268 22 Using Microsoft Excel 283 23 Using Microsoft Publisher 290 24 Using Microsoft OneNote 296 25 Using Microsoft Outlook 299 26 Using Microsoft Web Applications 308 S E C T I O N F O U R BUSINESS DOCUMENTS 27 The Business Letter 315 28 Other Written Communications 334 29 Forms of Address 345 30 Legal Documents and Terms 363 S E C T I O N F I V E LANGUAGE USAGE 31 Grammar 379 32 Language Usage and Style 404 33 Common English Usage Problems 419 34 Spelling 436 35 Pronunciation 454 36 Punctuation 459 37 Numerals 473 S E C T I O N S I X FINANCIAL ACTIVITIES 38 Bookkeeping and Accounting 485 39 Business Taxes 498 40 Banking 502 41 Business and Financial Information for Small Businesses 514 42 Weights and Measures 522 43 Business Math 528 S E C T I O N S E V E N CAREER ADVANCEMENT 44 Your Future 539 45 Presentation Skills 547 46 Communications Skills 553 47 Office Management and Supervision 561 Index 573 About the Authors 591

About the Author

JAMES STROMAN has worked as an executive assistant to an army general, a governor, and the owner of an NFL football team. KEVIN WILSON is Vice President of Videologies, Inc., a company that specializes in training administrative professionals in Fortune 500 companies. JENNIFER WAUSON is President of Videologies, Inc.