Table of Contents

Praise for Dynamic Supply Chains

A word about the title: Time for a reality check and a leap of faith

Foreword

Preface: The power of reading and ‘thought leadership’

Author’s acknowledgements

Publisher’s acknowledgements

Introduction: Starting with the end in mind

Part 1: Developing supply chain strategy

Ch. 1 Coping with market volatility: the ‘new normal’

Making the case for a new paradigm in supply chain design

Ch. 2 Customer conversations: looking from the ‘outside-in’

How to reduce complexity and associated costs

Ch. 3 Designing supply chain strategies

How to formulate strategies that reduce cost and improve service

Ch. 4 Internal cultural capability

How to align internal capabilities to propel multiple supply chains

Ch. 5 Leading from the front

   How to revolutionise supply chain performance through inspired leadership

Ch. 6 Designing responsive organization structures

How to get your people working together, and focused on customers

Part 2:  Configuring supply chains to maximize performance

Ch. 7 Collaborative supply chains: demand-side

How to nurture the relationships cherished by truly ‘collaborative’ customers

Ch. 8 Lean supply chains: demand-side

How to routinely deliver lowest cost outcomes for customers

Ch. 9 Agile supply chains: demand-side

How to design and deliver capacity for a fast response

Ch. 10 Campaign supply chains: demand-side

   How to deliver-in-full-on-time, every time, to project sites

Ch. 11 Fully Flexible supply chains: demand-side

How to design for major unexpected disruptions

Ch. 12 Supplier conversations: supply-side

   How to give the supply-side better customer visibility

Ch. 13 ‘Hybrid’ supply chains

How to bring the demand-side and supply-side together

Part 3: Executing supply chain management

Ch. 14 New outsourcing business models that drive value

How to turbo-charge supply chain operations

Ch. 15 Service sector supply chains

How to apply proven supply chain principles in the service sector

Ch. 16 The new world order 

   How to set your Agenda for the decade ahead

Ch. 17 Joining the dots to create dynamic institutions

How to move from an operations mindset to full ‘business    transformation’

Afterword: Ending with the future in mind 

Endnotes 

Selected bibliography

A word about the author

Index

About the Author

John Gattorna has been working in corporate logistics networks and enterprise supply chains for 30 years. He's one of the most influential contemporary ‘thought leaders’ in the field. Many global companies have adopted his model, with significant results: a doubling of margins; big increases in revenue through increased customer satisfaction; and lower cost-to-serve across the board as a result of identifying and eliminating unnecessary over-servicing.