Table of Contents

1 Millennium
2 Business processes develop into knowledge processes
3 The maturing vendor community
4 The development of technology
5 The real matrix
6 The globalisation of services
7 Skills needed for a future economy
8 Globalisation
9 Conclusion

Notes
Further Reading
Index

Table of Contents

1 Millennium 2 Business processes develop into knowledge processes 3 The maturing vendor community 4 The development of technology 5 The real matrix 6 The globalisation of services 7 Skills needed for a future economy 8 Globalisation 9 Conclusion

Promotional Information

A valuable, thought-provoking resource for any organisation working with an IT services budget - whether a provider or a consumer of those services. - Information Age

About the Author

Mark Kobayashi-Hillary is the Global Technologies Research Director at the Commonwealth Business Council and a visiting lecturer in International Management at London South Bank University. Dr Richard Sykes was Group VP IT at ICI plc and chairman of the outsourcing consultancy Morgan Chambers plc. He is Chair of the Outsourcing and Offshore Group of Intellect.

Mark Kobayashi-Hillary is the Global Technologies Research Director at the Commonwealth Business Council and is a non-executive director of fx Auctions PLC. A board member of the National Outsourcing Association (NOA), Mark is also a visiting lecturer in International Management at London South Bank University and a board member of the Commonwealth Action Programme for the Digital Divide. Mark contributes regularly to the media debate on offshoring and has recently published articles in the Financial Times, The Times, Computing and The Observer. Dr Richard Sykes is a consultant specialising in international ICT Outsourcing (ICTO/ITO) and Business Process (BPO) sourcing and outsourcing market places. An experienced businessman who has lived and operated internationally, he was Group VP IT at ICI plc and subsequently chairman of the outsourcing consultancy Morgan Chambers plc. Richard chairs Solcom Ltd, the specialist consultancy and software company, and an advisor to Quickstart Global Ltd, the Indian venture. He is the Chair of the Outsourcing and Offshore Group of Intellect (the UK association for Hi-Tech industries)

Reviews

A valuable, thought-provoking resource for any organisation working with an IT services budget - whether a provider or a consumer of those services.
*Information Age*

This book maintains the BCS track record for producing high quality, well-researched and extremely readable publications about our industry. It is a tour de force by two highly-respected and widely-experienced practitioners. It traces the development of the globalisation of services, charting that progress alongside the evolution and capability of the technology itself and demonstrating that new business models continue to emerge as the technological capability and global connectivity expand. To succeed in IT, at both the individual and national levels, we have to adapt to the changing world and be ready for the net title of the global playing field to respond with services and capabilities to meet emerging needs. The authors maintain that the UK is almost unique in possessing the right blend of skills to deliver globally sourced services in a multi-cultural world, with the stamp of professionalism and assurance running through them. Our people skills, business acumen, understanding of technology, creativity and innovative approach to business offer us the prospect of being able to level and succeed on the globalisation playing field. Tremendous food for thought.
*Health Informatics Now - December 2007*