Table of Contents

"Part One: Knowledge Management,

1. What You Need to Know About Knowledge Management

2. Knowledge Management Considerations

3. Knowledge Management Principles to Consider

Part Two: Enterprise Knowledge Portals

4. Enterprise Portals for Your Knowledge Management Objectives

5. Enterprise Knowledge Portal Considerations

6. Enterprise Portal Principles to Consider

Part Three: Enterprise Knowledge Portals

7. Business-to-Employee Solutions

8. Business-to-Consumer Solutions

9. Business-to-Business Solutions

10. Mobile Commerce Solutions

Part Four: Appendices

A: Knowledge Management Resources

B: Enterprise Knowledge Portal Resources

C: Recommended Reading"

About the Author

Heidi Collins (Phoenix, AZ) is the author of Corporate Portals (AMACOM: 0-8144-0593-2) and executive director of architect services at InfoImage.