Help Desk - Payment and Pricing
Do you match the price of a competitor's product?
Yes, Fishpond.com.au currently has a price matching policy with major local online retailers. If you order a product in any category where the total cost (including shipping fee) is more expensive on Fishpond.com.au than with another major local online retailer, we will credit your Fishpond account with the difference plus 10%.We do not accept bargain books, out of stock or limited quantity items, coupons, online pricing that is limited to one day or less, damaged, clearance sale items or digital content.
To claim your credits:
1. Place your order at Fishpond.com.au. The order must have qualified for free shipping.
The competitor must be a major Australian based online general store. We do not price match specialist stores without a wide range of titles.
The item must be new, exactly the same and not be part of a sale/clearance. It is limited to one price match per identical item, per customer and for personal use only.
The difference plus 10% credit is made to your Fishpond.com.au account. This offer is not for a refund to your credit card or bank account.
Can't find the answer to your question?Send us an email and we'll respond within 24 hours.
21/3/17 - NSW Delivery Delays
Customers are advised to expect mail and parcel delivery service disruptions across some regions of NSW, due to weather conditions.
Delivery will be attempted when it is safe to do so, however customers may experience some minor delays.
We apologise for any inconvenience.